OTC POLICIES
Lessons will take place as scheduled unless you receive a SMS on the day (there is no need to check with Ossie's Tennis Coaching). If the courts are too wet to play, then lessons will be cancelled via SMS.
Every effort is made to get on the courts and complete the required lessons each term, weather permitting.
If you simply forget to attend or if you forget to notify Ossie's Tennis Coaching that you are not attending, then unfortunately you forfeit that lesson.
If Ossie's Tennis Coaching is given prior notice via email (at least 24 hours is requested) then every effort is made to offer an alternate time on a different day. Ossie's Tennis Coaching cannot guarantee that the alternate time will suit you.
Catch up lessons can only be offered when prior notification (24 hours or more) is given via email regarding illness or injury.
PARENTS ROLE
Parents are reminded that they should remain behind the fences during lessons to ensure a safe and distraction free learning environment for the kids. The parent’s role is to encourage all players by applauding good effort and great shots. Please refrain from “instructing” your child during their lesson... let the coaches do what we are trained to do. Parents are requested to remain at the venue during lessons. This is vitally important for those children under 10 years of age. We do permit parents to help collect the tennis balls BETWEEN ACTIVITIES for the red level groups and privates lessons only. Reminder also to turn car lights off once parked so they do not shine onto the courts and distract players and coaches.
FREQUENTLY ASKED QUESTIONS
What happens if a lesson is washed out?
If a private lesson is washed out then sms notification is given and options to reschedule are provided via regular emails. If a group lesson or cardio tennis session is washed out then sms notification is given and an auto-credit for the following term is provided.
What happens if it rains?
If inclement weather prevents a safe session, we will notify all players at least one hour prior to the start time. Affected sessions will be rescheduled or credited to your account.
What if we miss a lesson?
If you simply forget to attend or if you forget to notify me that you are not attending then unfortunately you forfeit that lesson. If we are given prior notice via email (at least 24 hours is requested) then every effort is made to offer an alternate time on a different day. We cannot guarantee that the alternate time will suit you though. Communication is the key here.
What if I forget to pay on time?
The due date for term fees was on your confirmation email. Please be sure to pay on time and avoid the late fee. If you need more time to pay the fees then please let us know as that can be arranged. Communication is the key.
How do I purchase a new racquet for my child?
Junior racquets are priced from $40-$180... please check with your child’s coach on the correct size (depends on age and strength of the child) and then send me an email so we can have the racquet ready for the following week’s tennis lesson. Payment can be made in cash (directly to Ossie's Tennis Coaching) or into the OTC bank account with the appropriate reference (eg Claire Smith racquet). Adult racquets are priced from $180-$360... demo racquets are available for those priced $300+ as it important to try before you buy. Once you settle on a racquet please let me know the model and grip size and we shall order it directly from Head Tennis (our supplier). Delivery is usually about a week. Payment can be made in cash (directly to Paul from Ossie's Tennis Coaching) or into the OTC bank account with the appropriate reference (eg Adam Jones racquet).
What’s the tennis pathway for my child?
Children pass through the blue, red, orange, green, yellow group programs. Sometimes the entire group will step up to the next level from one term to the next or sometimes an individual will be promoted into a stronger group (this often requires a change of lesson time). Keen pupils can fast-track their development with private lessons but that is a financial decision also (private lessons start at $44/lesson). Once pupils are up to competition standard (ie they can serve 50% in from the baseline and hold a rally with a coach) then information is distributed to parents regarding weekend competition and tournaments.